Questions
Orders
How long does delivery take?+
We dispatch within the working days shown on the product page. Delivery usually takes the range shown at checkout, depending on your PIN code. You'll get tracking details by email.
Do you offer cash on delivery?+
Not yet. We accept UPI, cards, net banking and wallets through Razorpay. We never see your card or UPI details.
How do I track my order?+
Use the link in your shipping email or go to menzaur.com/track and enter your order number and email.
Can I cancel my order?+
Yes, any time before it's dispatched. Email menzaurofficial@gmail.com with your order number and we'll refund you in full.
Will I get a GST invoice?+
Yes. Every order comes with a GST invoice. Your invoice number is on your order page; email us and we'll send you a copy.
Product
Are these real photos of the product?+
Yes. Every product photo on MENZAUR shows the actual piece you'll receive. We only adjust crop and light; we don't retouch shape or detail.
Are MENZAUR pieces gold or silver?+
No. They're fashion accessories with a gold-tone or silver-tone finish, not precious metal. Each product page describes the finish.
Can I wear it in the shower, pool or gym?+
We recommend taking it off before bathing, swimming, the gym or sleeping, and keeping it away from perfume and sanitiser. It will keep its finish much longer. See Product care.
How do I find my size?+
For chains, see the length guide in our Size guide. Hinged kadas open, so they don't need to pass over your knuckles. If you're unsure, email us and we'll help.
Returns
Can I return a piece?+
Yes, within 7 days of delivery, if it's unused and in its original packaging. See Returns & refunds for details.
What if my order arrives damaged or wrong?+
Email us within 48 hours of delivery with photos, or an unboxing video if you have one. We'll replace it or refund you in full.
How long do refunds take?+
We start the refund within 2 working days of receiving and checking the return. Banks usually credit it within 5–7 working days.