Shipping policy

Where we ship

We ship across India to PIN codes our courier partners serve. Check delivery to your PIN code on any product page. If we can't deliver to your address after you've ordered, we'll tell you before dispatch and refund you in full.

Dispatch

Orders are packed and dispatched within the number of working days shown on the product page (Monday to Saturday, excluding public holidays). Orders placed after 2 pm or on a Sunday are processed from the next working day.

Delivery time

After dispatch, delivery usually takes the estimated range shown at checkout. Metro cities are usually faster; remote areas, North-East states and J&K can take longer. Delivery estimates aren't guarantees: festivals, severe weather and courier disruptions can cause delays, and we'll keep you updated if they do.

Shipping charges

Any shipping charge, and the order value above which shipping is free, is shown in your bag before you pay. Prices include GST.

Cash on delivery

We currently accept prepaid orders only (UPI, cards, net banking and wallets through Razorpay).

Tracking

When your order ships, we email you the courier name and tracking number. You can also check the status any time at menzaur.com/track.

Damaged, tampered or wrong parcel

Please record an unboxing video when you open your parcel. If the parcel arrives damaged or tampered with, or contains the wrong item, email menzaurofficial@gmail.com within 48 hours of delivery with your order number and photos or the video. We'll send a replacement or refund you in full, at no cost to you.

Failed delivery

If a delivery fails because the address was incomplete or nobody was available after the courier's attempts, the parcel comes back to us. We'll refund the order value minus the shipping cost, or reship it once the shipping charge is paid again.