Returns & refunds

We want you to wear your piece every day. If it isn't right, here's how returns work.

Return window

You can request a return within **7 days of delivery**.

What can be returned

• Unused and unworn pieces, in their original packaging with the pouch and any tags.
• Pieces that arrive damaged, defective or wrong, reported within 48 hours of delivery (see our Shipping policy). These are always replaced or refunded in full.

What can't be returned

• Pieces that have been worn, adjusted, scratched or damaged after delivery.
• Pieces bought in a sale or with a "final sale" label, unless they arrive damaged or wrong.
• For hygiene reasons, anything that shows signs of wear.

How to return

1. Email menzaurofficial@gmail.com within 7 days of delivery with your order number, the item you want to return and the reason. 2. We'll confirm eligibility within one working day and share the return address or arrange a reverse pickup where available. 3. Pack the piece securely in its original packaging.

Refunds

• After the return reaches us and passes inspection (usually within 2 working days), we refund the original payment method through Razorpay.
• Refunds usually reach your account within 5–7 working days, depending on your bank.
• For change-of-mind returns, the original shipping charge isn't refunded, and you may be asked to cover return shipping. For damaged, defective or wrong items, we refund everything.

Exchanges

We don't offer direct exchanges yet. Return the piece for a refund and place a new order for the one you want.